Terms & Conditions

Cwrt Hen Campsite is the provider of this holiday. By making a holiday booking you accept the following Terms & Conditions:

The Greener Camping Club

In order to comply with countryside planning policy, we operate as a Greener Camping Club members-only campsite. The Club was established by people with a passion for sustainable, eco-friendly camping holidays. When you book your holiday with us, you will be enrolled as a member of the Club. Membership costs just £12 for the calendar year and gives you access to some of the greenest campsites in the UK. It also includes participation in the Club’s ‘Trees for Life’ scheme, whereby a tree is planted for every member we enrol.

Payment

We request a 50% conditionally-refundable deposit when booking a camping pitch or yurt. Receipt of the

deposit secures your booking. Please note that the deposit includes full payment (£12) for your Greener Camping Club membership. Pitches are held provisionally for up to seven days, after which, if we
have not received your deposit, the dates will be released. The balance is required six weeks prior to your arrival date. If we do not receive your balance by this time, we will assume you have cancelled your holiday and release the dates - see below. For short lead-time bookings - ie. those booked less than six weeks before arrival, the full amount will be requested to secure the booking.

Cancellation by You

If you cancel your holiday six weeks or more before your arrival date we will refund your deposit less a 20%

admin fee and the £12 Greener Camping Club membership fee (which is not refundable). If you cancel your

holiday less than six weeks before your arrival date and we are able to re-let your holiday for the dates you have booked, we will refund your deposit and balance, less a 20% admin fee. The Greener Camping Club membership fee is not refundable. In the event that we are unable re-let your dates, no refund will be made. Bookings are not transferable to another family without our prior agreement in writing. If you are concerned about the prospect of cancellation, please take out holiday insurance. Please see further info below.

Cancellation by Us

Cwrt Hen Campsite reserves the right to cancel a camping holiday at short notice if we are unable to
provide a safe camping environment, due to extreme weather conditions, ill health,
fire, flooding or any other extenuating circumstances beyond our control. Under such circumstances,
your full payment will be returned to you. Cwrt Hen Campsite cannot accept liability or responsibility for any loss,including consequential loss, caused by cancellation. The Greener Camping Club membership fee is not refundable.

Cancellation in the Event of Covid-19 Infection

What happens if you have to cancel your booking for any of the following reasons:

You or a member of your party have a positive Covid-19 test
You or a member of your party have to self-isolate due to contact with a Covid-19 sufferer
You or a member of your party develop Covid-19 symptoms and are awaiting test results
Your area is put into a localised lockdown - that means you will be breaking the law if you travel.

If any of the above apply we will do our best to offer you alternative dates for your holiday. If that is not possible then the ‘Cancellation by You’ clause will apply.

Special Coronavirus Condition

If, as a result Government restrictions on campsites we are forced to cancel your holiday, we make a heartfelt request that rather than a refund, we instead hold your deposit as a credit against a later stay, valid for up to 12 months from your original holiday dates. If you postpone until the followiong year your Greener Camping Club membership will be carried over to the end of that year.

As a small business, we are wholly dependent on your custom for our survival. We realise these are difficult

times for all, but your support will help us get through this and continue to make Cwrt Hen Campsite a wonderful

place to stay.

Children & Adults Safety

At Cwrt Hen Campsite we hope to promote an enriching experience of space and freedom. But there are contingent risks to be aware of. Cwrt Hen Campsite accepts no responsibility for injury incurred on site. Parents are responsible for the supervision of their children on site at all times.

Arrival & Departure Times

Arrival time is between 3pm and 8pm. Please call us if you think you may arrive later so that we can make suitable arrangements. On departure day, please vacate your camping pitch by 1pm, unless previously agreed.

Cars & Campervans

There is a 5mph speed limit on Cwrt Hen Campsite which must be strictly adhered to. You are allowed to park your vehicle beside your pitch, although if you bring more than one vehicle, you may be asked to park it elsewhere.If there has been a period of prolonged rain or other adverse weather conditions, you may be asked to park your vehicle elsewhere whilst the grass/ground dries out a little.

Consideration for Others

This is a peaceful, quiet campsite for the enjoyment of nature. We do allow radios, stereos or other sound systems, but must be at very low volume, so as not to disturb others. After 10pm you're asked to refrain from having music on and please keep your voices low, again respecting other campers. Noisy visitors who disturb other guests will be asked politely to leave without refund.

Recycling & Rubbish

All rubbish must be recycled. That means separating glass, tins, plastic, paper, cardboard, food waste etc and placing them in correct recycling bags or designated bins. NO GLASS to be left onsite. There are glass recycling bins at Cenarth, Newcastle Emlyn, Aberporth and Cardigan. Please ask where they are located if you are in doubt.

Campfires

Please only use the designated campfire places and do not enlarge or alter the position of the designated campfire places. Do not leave your campfire unattended and think carefully about whether or not to light a fire if it is windy. Cwrt HenCampsite accepts no liability for injury or damage caused by your campfire. By lighting it, you accept full responsibility for it.

Chemical Toilet Disposal

If you bring a portable toilet and wish to dispose of the contents in our disposal point (CDP), please ensure that the chemical used does not contain formaldehyde, chlorine, bleach or any other corrosive/toxic chemical (blue chemicals).

Day Visitors

Day visitors are only permitted by prior agreement.

Property Loss

Cwrt Hen Campsite cannot be held responsible for any lost or stolen property.

Smokers

The undercover facility of the shower block is strictly a NO SMOKING area. If you smoke, do it outside and dispose of your cigarette ends in the campfire or bin.

Dog Policy

Cwrt Hen Campsite is a dog-friendly campsite and welcomes all well-behaved dogs. Your dog(s) must be with you at all times, ideally on a lead. They must never be left unattended on site. There is safe onsite dog walking and fields available for more vigorous exercise. You as the owner is responsible for your dog(s) at all times.

The Weather

Very strong winds and torrential rain can occur at any time of year. You must ensure that your tent is robust and pitched correctly. In somes cases we may ask you to move to another pitch. Please note, we do not provide a refund because the weather has not worked out, or is not to your liking. Extreme weather is covered in ‘Cancellations by Us’.